Check your policy details
We have included some useful information below to help you get a fast decision on your claim.
We require some documentation from you to assess your claim. You can register a claim online without having your documentation at this point, however, we will require the supporting documentation before we can make a final decision.
It is also important that you provide your account number when submitting a claim. Your policy number also known as your account number can be found on your monthly statement.
What documentation do I need to send?
Please download the Price protection claim form and complete in full. Any missing information may cause a delay on your claim.
If you wish to claim for an item that has been reduced by more than £50, please also download and complete a Price Verification form. Price verification can also be provided in one of the following ways:
- An email from the retailer confirming the original purchase price and the reduced price along with the date it was reduced
- An online screenshot showing the reduction
For items purchased in store, please provide copies of item receipts.
For items purchased online, please provide a copy of the order, dispatch or delivery note and a copy of your store card account statement confirming this purchase.
Where do I send these documents?
Online: Upload your documents to your claim online. The fastest and easiest way to send us your documents. Photographs of documents are acceptable to upload.
By post: Unit 1 2nd Floor, Building 7 Chiswick Park, 566 Chiswick High Road, London, W4 5HR
Email : firstname.lastname@example.org
What Happens next?
Once we have received all of the supporting documentation, we will be able to communicate our decision back to you within 10 days.
On occasion, we may need additional information from you before we can make a decision and if this is the case, we will let you know.
If your claim is accepted, we will inform you, by letter, of the payment amount and when and how payment will be made.