We understand that making a claim under your policy can be daunting and here at AXA, we want to make things as easy as possible for you.
We also understand that a fast decision is important for you and our online claims service is designed to give you the right guidance and support, to help you register your claim with us in 3 simple steps.
Thank you for visiting AXA Online Claims
We understand that making a claim under your policy can be daunting and here at AXA, we want to make things as easy as possible for you.
We also understand that a fast decision is important for you and our online claims service is designed to give you the right guidance and support, to help you register your claim with us in 3 simple steps.
Please select the relevant claim type below to ensure that you have all of the information you need before you start.
Once you have all the information, you need to create an online account before you can register a claim.
If you already have an account, you can log in and track the status of existing claims, or upload your documents.
Once your account is created, you can register your new claim with us, track the status of existing claims, or upload your documents.
Get Ready
Please select the relevant claim type below to ensure that you have all of the information you need before you start.
Create Your Account
Once you have all the information, you need to create an online account before you can register a claim.
If you already have an account, you can log in and track the status of existing claims, or upload your documents.
Register Your Claim
Once your account is created, you can register your new claim with us, track the status of existing claims, or upload your documents.
Claim Information and Documents
Select the relevant claim type below for more information and the documents required
Select the relevant claim type below for more information and the documents required
We are sorry to learn that you are unwell at this time. We have included some useful information below to help you get a fast decision on your claim.
We require some documentation from you to assess your claim. You can register a claim online without having your documentation at this point, however, we will require the supporting documentation before we can make a final decision.
It is also important to check your policy details before you claim, as you will need your policy number. If you do not have your policy details please contact your bank to obtain a copy.
What documentation do I need to send?
Please download each of the three forms and ask your doctor and employer to complete the relevant form in full, as any missing information may cause delays. You will need to complete and sign the consent form in order for us to process your claim.
Once we have received the required documentation, we will be able to communicate our decision back to you within 10 days.
Where do I send these documents?
Online: Upload documents via our online service. The fastest and easiest way to send us your documents. Photographs of documents are acceptable to upload.
By post: Unit 1 2nd Floor, Building 7 Chiswick Park, 566 Chiswick High Road, London, W4 5HR
Email : clp.uk.info@partners.axa
What Happens next?
We are sorry to learn that you have recently been made unemployed and we now want to help you get a fast decision on your claim.
In general, to make a claim under your policy you will need to register as unemployed with the Department of Works and Pensions and you will need to provide us with confirmation of this.
You will also need to provide us with some details of your most recent employers and a letter from them, confirming the reason for your unemployment.
You can register a claim online without having your documentation at this point, however, we will require all of the supporting documentation before we can make a final decision.
It is also important to check your policy details before you claim, as you will need your policy number. If you do not have your policy details please contact your bank to obtain a copy.
Online: Upload documents via our online service. The fastest and easiest way to send us your documents. Photographs of documents are acceptable to upload.
By post: Unit 1 2nd Floor, Building 7 Chiswick Park, 566 Chiswick High Road, London, W4 5HR
Email : clp.uk.info@partners.axa
We have included some useful information below to help you get a fast decision on your claim.
We require some documentation from you to assess your claim. You can register a claim online without having your documentation at this point, however, we will require the supporting documentation before we can make a final decision.
It is also important that you provide your account number when submitting a claim. Your policy number also known as your account number can be found on your monthly statement.
Please download the Price protection claim form and complete in full. Any missing information may cause a delay on your claim.
If you wish to claim for an item that has been reduced by more than £50, please also download and complete a Price Verification form. Price verification can also be provided in one of the following ways:
For items purchased in store, please provide copies of item receipts.
For items purchased online, please provide a copy of the order, dispatch or delivery note and a copy of your store card account statement confirming this purchase.
Online: Upload your documents to your claim online. The fastest and easiest way to send us your documents. Photographs of documents are acceptable to upload.
By post: Unit 1 2nd Floor, Building 7 Chiswick Park, 566 Chiswick High Road, London, W4 5HR
Email : clp.uk.info@partners.axa
New Customer? Create Your Account
New Customer? Create Your Account