Check your policy details

We are sorry to learn that you are unwell at this time. We have included some useful information below to help you get a fast decision on your claim.
We require some documentation from you to assess your claim. You can register a claim online without having your documentation at this point, however, we will require the supporting documentation before we can make a final decision.
It is also important to check your policy details before you claim, as you will need your policy number. If you do not have your policy details please contact your bank to obtain a copy.

What documentation do I need to send?

Please download each of the three forms and ask your doctor and employer to complete the relevant form in full, as any missing information may cause delays. You will need to complete and sign the consent form in order for us to process your claim.
Once we have received the required documentation, we will be able to communicate our decision back to you within 10 days.

1. Consent Form to be completed by yourself download here:
   Consent Form
2. Completed form from your family doctor download here:
   Doctor's Statement
3. Completed form from your employer download here:
   Employer's Statement

Where do I send these documents?

Online: Upload documents via our online service. The fastest and easiest way to send us your documents. Photographs of documents are acceptable to upload.

By post: Unit 1 2nd Floor, Building 7 Chiswick Park, 566 Chiswick High Road, London, W4 5HR

Email : clp.uk.info@partners.axa

What Happens next?

• Once we have received all of the supporting documentation, we will be able to communicate our decision back to you within 10 days.
• On occasion, we may need additional information from you before we can make a decision and if this is the case, we will let you know.
• If your claim is accepted, we will inform you, by letter, of the payment amount and when and how payment will be made.

We are sorry to learn that you have recently been made unemployed and we now want to help you get a fast decision on your claim.
In general, to make a claim under your policy you will need to register as unemployed with the Department of Works and Pensions and you will need to provide us with confirmation of this.
You will also need to provide us with some details of your most recent employers and a letter from them, confirming the reason for your unemployment.
You can register a claim online without having your documentation at this point, however, we will require all of the supporting documentation before we can make a final decision.
It is also important to check your policy details before you claim, as you will need your policy number. If you do not have your policy details please contact your bank to obtain a copy.

Once we have received all of the required documentation, we will be able to communicate our decision back to you within 10 days.

1. Consent Form - you will need to complete and sign this consent form in order for us to process your claim. Download Here:
   Consent Form
2. Document from the Job Centre (Department of Work & Pensions) certifying your application and acceptance for unemployment benefit.
3. You may also include a copy of P45, copy of previous 6 months' payslips, copy of contract as proof of employment.

Online: Upload documents via our online service. The fastest and easiest way to send us your documents. Photographs of documents are acceptable to upload.

By post: Unit 1 2nd Floor, Building 7 Chiswick Park, 566 Chiswick High Road, London, W4 5HR

Email : clp.uk.info@partners.axa

What Happens next?

• Once we have received all of the supporting documentation, we will be able to communicate our decision back to you within 10 days.
• On occasion, we may need additional information from you before we can make a decision and if this is the case, we will let you know.
• If your claim is accepted, we will inform you, by letter, of the payment amount and when and how payment will be made.

Check your policy details

We have included some useful information below to help you get a fast decision on your claim.
We require some documentation from you to assess your claim. You can register a claim online without having your documentation at this point, however, we will require the supporting documentation before we can make a final decision.
It is also important that you provide your account number when submitting a claim. Your policy number also known as your account number can be found on your monthly statement.

What documentation do I need to send?

Please download the Price protection claim form and complete in full. Any missing information may cause a delay on your claim.

If you wish to claim for an item that has been reduced by more than £50, please also download and complete a Price Verification form. Price verification can also be provided in one of the following ways:

• An email from the retailer confirming the original purchase price and the reduced price along with the date it was reduced
• An online screenshot showing the reduction

For items purchased in store, please provide copies of item receipts.

For items purchased online, please provide a copy of the order, dispatch or delivery note and a copy of your store card account statement confirming this purchase.

Where do I send these documents?

Online: Upload your documents to your claim online. The fastest and easiest way to send us your documents. Photographs of documents are acceptable to upload.

By post: Unit 1 2nd Floor, Building 7 Chiswick Park, 566 Chiswick High Road, London, W4 5HR

Email : clp.uk.info@partners.axa

What Happens next?

Once we have received all of the supporting documentation, we will be able to communicate our decision back to you within 10 days.

On occasion, we may need additional information from you before we can make a decision and if this is the case, we will let you know.

If your claim is accepted, we will inform you, by letter, of the payment amount and when and how payment will be made.